Find answers to common questions about buying and selling on TheAntMarket.
Buying on TheAntMarket is straightforward. Browse listings by category or use the search bar to find specific species, colony sizes, or supplies. When you find a listing you like, add it to your cart and proceed to checkout.
All payments are processed securely through Stripe. After placing your order, you will receive a confirmation email and can track your order status from the My Orders page.
If you have questions about a listing before purchasing, use the messaging feature to contact the seller directly from the listing page.
To sell on TheAntMarket, you need to apply for a vendor account. Once approved, you can create your store profile, add listings, and start selling.
TheAntMarket charges a 10% platform fee on each sale. Payouts are handled through Stripe Connect — you will need to connect your bank account during the vendor onboarding process.
When creating listings, provide accurate descriptions, clear photos, and honest colony/queen counts. Misrepresentation of your livestock is grounds for account suspension.
All live animals must be shipped via UPS 2-Day Air to ensure the health and survival of your order. Sellers are responsible for proper packaging and meeting all live animal shipping standards.
TheAntMarket supports a live arrival guarantee. If your order arrives with dead or severely compromised animals, you have 48 hours from the confirmed delivery date to open a dispute and submit photo evidence.
Please note that live insects cannot be shipped to California (CA), Hawaii (HI), or Alaska (AK) due to state import restrictions. Orders to restricted states will be cancelled automatically.
If there is an issue with your order — dead on arrival (DOA) livestock, wrong items, or significant misrepresentation — you can open a dispute from the order detail page within 48 hours of delivery.
Provide a clear description of the issue and supporting photos. TheAntMarket staff will review the dispute and contact both parties. Resolutions may include a partial or full refund, replacement shipment, or other remedies determined on a case-by-case basis.
Disputes opened outside the 48-hour window may not be eligible for a refund unless exceptional circumstances apply.
Can't find the answer you need? Reach out to our support team and we will get back to you as quickly as possible.
Email: support@theantmarket.com
We typically respond within 1 business day. Please include your order number if your question relates to a specific order.
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